Plesk server ps01 will be taken down tonight to replace some hardware. The downtime should be minimal as we are doing everything possible in preparation with the server live. I will update this with details as they become available.

Update - as of 23:30 EST the websites are up and operational and as of 23:50 EST all email is flowing normally. Thank you for your patience during this maintenance.

We have had a small number of customers report unusual browser issues when accessing the Customer Manager. In each of these cases, it appears that the users browser had improperly cached an older version of the JavaScript code in use in the Customer Manager, which was causing error messages or preventing successful use of functions inside of the Customer Manager.

If you are having trouble using the Customer Manager or are getting JavaScript error alerts, you may need to force your browser to update its cached copy of the site. This can easily be done while viewing the Customer Manager page by simply holding the “shift” key on your keyboard, then clicking the Reload or Refresh button on your browsers toolbar. Macintosh users may wish to try holding the “command” (Apple) key and clicking the Reload button. By holding this key down while refreshing the page, the browser will ignore the cached copy and fetch the latest version of all files loaded on the page, which should prevent any further errors or issues. If doing a “forced” refresh still does not resolve this issue for you, you may want to try clearing your browsers cache. In recent Internet Explorer browsers, you can click the Tools menu at the top of the screen and select Internet Options. From this dialog, select Delete or Delete Files to force the browser to flush all cached content. In Firefox or Safari, use the Clear Private Data or Empty Cache choices from the menu bar at the top of the screen to clear the cache. Some computers may need to be rebooted after clearing the cache to insure that all outdated files are purged.

If you continue to have trouble using the Customer Manager after following the steps outlined above, please contact our customer service department for further assistance.

Plesk server ps06 is currently in the process of an emergency reboot; this machine experienced a networking issue which necessitated a restart of all services. This server will be back online within just a few minutes — we thank you for your patience during this unexpected maintenance period.

Update: As of 11am EST, this server is back online and performing as expected. Thank you for your patience.

At this time we are performing unscheduled maintenance on ps01; Once this is complete all services will be restored and we do not anticipate any additional down time. Thank you for your patience during this unscheduled maintenance.

Update: As of 8:45pm EDT ps01 is back up and all services are functioning. Please contact us via support request if you encounter any trouble. Thanks again for your patience.

At this time, we are performing maintenance on our customer manager and order form sections of our website. This maintenance should be completed before 11:30am EST. Thank you for your patience while we perform these updates; at this time, all hosting servers and other services are functioning as expected, but access to control panels via the customer manager is unavailable.

Update 11:30am EST: All management and ordering interfaces are now available. Thank you for your patience.