Return to "Additional Topics"
View the quick start guide for this product
All articles under Troubleshooting
Forbidden Error Message Appears
If you receive an error that says "403 Forbidden" or "Forbidden" when visiting your website or a virtual host of your website, this most likely means that you have not uploaded an index.html file to the website. Be sure that you have uploaded files into the web directory for your...
If you receive an error that says "403 Forbidden" or "Forbidden" when visiting your website or a virtual host of your website, this most likely means that you have not uploaded an index.html file to the website. Be sure that you have uploaded files into the web directory for your...
File Name Listing Appears
If you find that a file name listing appears after uploading your website contents, this may indicate that files were not uploaded with the correct filenames. The main website page, which will be shown to visitors when they type in yoursitedomain.com, should always be named index.html -- if you pick...
If you find that a file name listing appears after uploading your website contents, this may indicate that files were not uploaded with the correct filenames. The main website page, which will be shown to visitors when they type in yoursitedomain.com, should always be named index.html -- if you pick...
Understanding Error Messages
If your page loads but some areas of the page contain errors (especially "Cannot connect to database" errors), the first step is to restart the VDS to insure that all of the correct services are running on your account. If you continue to have error messages appear inside of your...
If your page loads but some areas of the page contain errors (especially "Cannot connect to database" errors), the first step is to restart the VDS to insure that all of the correct services are running on your account. If you continue to have error messages appear inside of your...
Restarting your VDS Hosting Account
It may be necessary to restart the VDS Hosting account after making changes to configuration files, or if you are having a problem with one of the services on your account (for example, if the database server is not responding, it may be wise to restart the VDS Hosting Account...
It may be necessary to restart the VDS Hosting account after making changes to configuration files, or if you are having a problem with one of the services on your account (for example, if the database server is not responding, it may be wise to restart the VDS Hosting Account...
Performing Network Diagnostics
In extreme cases where you are unable to access your website from certain locations, support engineers at OpenSourceHost may request the output of a "ping" or "traceroute" from your location to our datacenter. These network diagnostic tools test your connection to our servers and can be helpful when tracking down...
In extreme cases where you are unable to access your website from certain locations, support engineers at OpenSourceHost may request the output of a "ping" or "traceroute" from your location to our datacenter. These network diagnostic tools test your connection to our servers and can be helpful when tracking down...