The topic of this article is not supported by our customer support department, however for your convenience we are providing this material to assist you in troubleshooting potential issues related to this topic.

At times, to troubleshoot email issues, the email headers will have clues as to what may be causing the issue. To extract the email headers from an email using Outlook Express:

• Open the email as you normally would
• Right click on the email, and click “Properties”
• Select the “Details” tab to see the header
This information is useful for our System Administrators to troubleshoot problematic emails, and should be pasted into your support ticket.

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