The topic of this article is not supported by our customer support department, however for your convenience we are providing this material to assist you in troubleshooting potential issues related to this topic.

WHM is packaged with an application that will troubleshoot the email boxes for your customers. To access this application:

• Log into your WHM through your customer manager at https://my.opensourcehost.com
• Click on “My Products” and then “Control Panel” across from your hosting package
• Click on the “Email” icon
• Click on the “Email Troubleshooter” icon
• Enter in the email address in question and click the “Submit” button
• A list of the errors will be displayed. If none are displayed then it may be an issue with your customer’s cPanel or mail client

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