The topic of this article is supported in its entirety by our customer support department.

There are numerous FTP-compatible clients for the Mac and PC; most will require some of the following information:

If you are publishing your primary site:

• Host Name/Host Address - Your domain name, yoursitedomain.com
• Username/Login - your VDS username which was assigned to you when your account was created

Important Note: If you are on a Name Based VDS or a name-based resold account, you will need to use the username in the format username%yoursitedomain.com when connecting.

• Password - your VDS password
• Web Directory/Remote Folder - /var/www/html

If you are publishing a Virtual Host:

• Host Name/Host Address - Your Virtual Host name
• Username/Login - If you created an FTP user for this virtual host, use the username that you have created; otherwise, use your VDS username.
• Password - The password for the FTP user that you created, or your VDS password
• Web Directory/Remote Folder - Specify the same directory that you listed in the “custom” field when adding your virtual host.

Important Note: If you are on a Name BaseVDS, or a name-based resold account, you will need to use the format username%yoursitedomain.com when connecting.