The topic of this article is not supported by our customer support department, however for your convenience we are providing this material to assist you in troubleshooting potential issues related to this topic.

If your page loads but some areas of the page contain errors (especially “Cannot connect to database” errors), the first step is to restart the VDS to insure that all of the correct services are running on your account. If you continue to have error messages appear inside of your pages, be sure that your scripts or programs have the correct database connection information specified, and be sure that you do not have any diagnostic information set to display inside of your code.

Important Note: If you are programming in PHP, you can try disabling the “display_errors” option inside of the PHP configuration file, /etc/php.d/99user.ini - be sure to restart the VDS after making any changes to this file. You may want to contact the developer of your software for further assistance.

If you receive an error message page when loading your site, and none of your site content appears, be sure that you are accessing the correct file name and that your site has uploaded properly. You may want to review the error log for your account for more descriptive error messages, especially if you are working on developing a web-based application on your account. The error log is available at /var/log/httpd/error_log and can be downloaded via FTP and reviewed.