The topic of this article is not supported by our customer support department, however for your convenience we are providing this material to assist you in troubleshooting potential issues related to this topic.

“Unable to authorize payment: No such file or directory“ when using Miva Payment. This means no certificates have been generated:

“Unable to authorize payment: Payment method XXXXX is unsupported.“

This error (which may slightly differ depending on which payment gateway you are attempting to use) means that the gateway requires additional code to be loaded into Miva. Contact OpenSourceHost Support to have your account upgraded to the newest version of Miva and to have the additional libraries loaded.

“Shipping selection is required and no Shipping Methods were found.“

This error means that you are using a shipping method that requires a weight measurement, yet you have products that do not have a weight associated with them. This error can also appear if you are using a shipping method (most commonly USPS) that has a test and a production environment - contact your shipping provider to ensure that your account is set to production mode as opposed to test mode.