The topic of this article is supported in its entirety by our customer support department.

As a reseller, you can use the Reseller Manager to add new customer accounts. Each new customer has their own VDS Web Hosting account that is configured to their exact specifications.

When a reseller wants to add a new site/customer to their manager, they need to add a resold account.  This sets up the VDS so that their customer can begin setting up their site.

To add a resold account:

Log in to your Reseller Manager by clicking the ‘Login to Reseller Manager’ link from the Products page of the Customer Manager, which is located at https://my.opensourcehost.com.

Click Accounts

On the Accounts tab, click Add New Account

Enter the following information:

• Domain - Enter the domain name for the account

Important Note: When you enter the domain name, be sure to enter the domain name only, without the ‘www’. If you add the ‘www’ the VDS hosting account will not function properly.

• Login Name - Enter a username for the account

Important Note: The login name must start with a letter. Use alpha-numeric characters only. Do not use _, -, !, etc.

• Password - Enter a password for the account
• Retype Password - Retype the password exactly

Important Note: The password must be 6-8 characters long with at least 1 number and 1 letter

• Service plan name for the customer - Enter a name for the service package that the user will be using. You will select the actual package from a drop-down menu in the next field, but this space allows you to add a descriptor for special pricing or a coupon ID.
• Service Package - Select the service package for the new account

Click Next

Enter contact information for the customer. The only required field is the email address.

Click Finish

Now the customer should be able to access their VDS Manager by the IP address, and within an hour or two, assuming their name servers are pointing to us, by name.