Return to "Troubleshooting"

Verifying that Files are Uploaded Correctly


 
The topic of this article is supported in its entirety by our customer support department.

If you have uploaded your website files and find that you still see a default ‘coming soon’ or blank page, you may have named your website files incorrectly.

All website content for your main site must be uploaded to the public_html/ directory. Your main website file must be named one of the following, depending on your publishing software’s defaults and the programming languages used on your site:

  • index.html
  • index.htm
  • index.php

Other filenames will not be recognized automatically by the server as the primary page for your site, which results in the default coming soon page appearing.